Monitoring - Our connection to the traceability system in Colorado is online.

Sales, adjustments, merges and splits are starting to report to the traceability system.

We're leaving this incident open so that we can continue monitoring the situation.

This is our last update tonight. Expect another update from us July 2nd, 2020 8:00am PST.
Jul 1, 20:27 PDT

Update - We are in communication with the state traceability system.

We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.
Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.

Expect an additional update within 120 minutes, or as soon as we’ve confirmed with Metrc that the issue is resolved.
Jul 1, 18:32 PDT

Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.
This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.
We have deployed a fix for this issue and we are awaiting a response from Metrc’s API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.
Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as we’ve confirmed with Metrc that the issue is resolved.
Jul 1, 16:25 PDT

Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We have deployed a fix for this issue and we are in contact with Metrc’s API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as we've confirmed with Metrc that the issue is resolved.
Jul 1, 14:10 PDT

Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are continuing to test our fix and we are in contact with Metrc’s API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as our fix has been deployed.
Jul 1, 11:43 PDT

Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We have identified a fix and we are in contact with Metrc's API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as our fix has been deployed.
Jul 1, 09:43 PDT

Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.
This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.
We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.
Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as we learn more.
Jul 1, 08:52 PDT

Identified - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in an hour.
Jul 1, 07:28 PDT