All Systems Operational
Green Bits API   Operational
Green Bits Reporting Service   Operational
Back Office   Operational
Traceability Operational
Washington Traceability API   Operational
Metrc Colorado   Operational
Metrc Maryland   Operational
Metrc Alaska   Operational
Metrc Oregon   Operational
Metrc Nevada   Operational
Green Bits Live Update Operational
Pusher WebSocket client API   Operational
Pusher Pusher REST API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Green Bits API Uptime
Fetching
API Error Rate
Fetching
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Partially Degraded Service
Resolved - This incident has been resolved.
Dec 7, 20:22 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 20:13 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers have identified the issue and are working on a fix.

We will provide updates as they become available.
Dec 7, 17:16 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers have identified the issue and are working on a fix.

Expect an additional update at or before 3:30 pm.
Dec 7, 14:35 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers have identified the issue and are working on a fix.

Expect an additional update at or before 2:30 pm.
Dec 7, 14:00 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers have identified the issue and are working on a fix.

Expect an additional update at or before 2:00 pm.
Dec 7, 13:30 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers have identified the issue and are working on a fix.

Expect an additional update at or before 1:30pm.
Dec 7, 13:00 PST
Identified - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers have identified the issue and are working on a fix.

Expect an additional update at 1:00pm.
Dec 7, 12:45 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers are currently investigating the issue.

Expect an additional update at 12:30pm.
Dec 7, 12:07 PST
Update - Some Green Bits users who print labels may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers are currently investigating the issue.

Expect an additional update at 12:00pm.
Dec 7, 11:35 PST
Investigating - Some Green Bits users who use a weigh station may be experiencing a register crash when they try to print labels for non-weighted items (ie paraphernalia). Our engineers are currently investigating the issue.

Expect an additional update at 11:30 am.
Dec 7, 10:52 PST
Dec 6, 2018

No incidents reported.

Dec 5, 2018
12/5 Trouble Logging Into Back Office
Resolved - This incident has been resolved.

Apologies for the inconvenience.
Dec 5, 10:49 PST
Update - We are continuing to monitor for any further issues.
Dec 5, 10:42 PST
Monitoring - A fix has been implemented and we are monitoring the results.

You should now be able to start a new shift and log in to Back Office if you need to.
Dec 5, 10:35 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 10:28 PST
Investigating - Some users may be experiencing trouble when logging in to the Register. Our engineering team is aware of this issue and is currently investigating.

In the meantime, 'Superadmin' users should be able to successfully log into the Back Office.

This should not affect your ability to ring in sales on the register.

Expect an additional update at 10:45.
Dec 5, 10:23 PST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Disruption in Service
Resolved - This incident has been resolved.
Nov 30, 11:16 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 10:59 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 10:53 PST
Investigating - Green Bits is currently experiencing a service disruption. This disruption is impacting accessing inventory in the Back Office. We're working to identify the root cause and implement a solution as quickly as we can.

This will not impact your ability to make sales.

Refreshing the page could potentially allow the page to work.

Expect an additional update at 11:15.
Nov 30, 10:51 PST
Nov 29, 2018
Items are ringing out at discounted prices across some stores in MD
Resolved - This issue has now been resolved. If you are still experiencing issues, please reach out to Green Bits Support.
Nov 29, 10:14 PST
Monitoring - We've issued a fix for this issue at this time. We're currently monitoring results of this at this time.
Nov 29, 09:49 PST
Update - We've identified a manual fix for this issue, please force restart the register application by double tapping the home button and closing the Green Bits application.

Our engineering team is working on an automated fix for this at this time.
Nov 29, 09:35 PST
Identified - We've identified an issue with some locations in Maryland, for these stores certain inventory items are ringing up below their listed base price.

Our engineers are actively working on this issue now, the next update will be provided in 15 minutes.
Nov 29, 09:17 PST
Back Office Outage
Resolved - This incident has now been resolved, if you are still experiencing issues logging into the Back Office please restart your browser and clear your cache before attempting to log in.
Nov 29, 09:07 PST
Identified - We've identified this issue and are working on a fix at this time. The next update will within 10 minutes.
Nov 29, 09:00 PST
Investigating - We're currently investigating reports of Back Office outages across all markets. Our engineering team is working on investigating and resolving this issue at this time.
Nov 29, 08:57 PST
Misattribution Of Non-Marijuana Taxes
Resolved - This issue has now been resolved.

If it persists, please restart the register, close the current shift and begin a new shift, this will resolve the issue.
Nov 29, 08:19 PST
Monitoring - We have issued the fix for this issue. If the issue persists please restart the register, close the current shift and begin a new shift. The fix is being monitored at this time.
Nov 29, 08:09 PST
Update - The fix for this issue is currently being implemented by our engineers. We will post further updates once the issue is resolved or in 15 minutes, whichever is sooner.
Nov 29, 07:47 PST
Identified - At 6:50am on 11/29 we identified an issue that could cause non-marijuana taxes to be attributed to marijuana products.

We have identified the root cause of the issue and are working to resolve the issue now, further updates will be provided in the next 15 minutes.
Nov 29, 07:31 PST
Nov 28, 2018

No incidents reported.

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