Investigating - There is currently an issue with the Metrc traceability API in California.

This is causing a delay in receiving new Inventory in Green Bits.

We are actively monitoring the situation and will make sure to notify you through this page when Metrc's traceability API is back online.

Sales and adjustments are being recorded in Green Bits and will be reported to the state once their system is back online.

For followups on time to resolution, please contact Metrc’s support team at 1-877-566-6506, or support@metrc.com.
Feb 24, 13:16 PST
Green Bits API Operational
Green Bits Reporting Service Operational
Back Office Degraded Performance
Traceability Operational
Washington Traceability API Operational
Metrc Colorado Operational
Metrc Maryland Operational
Metrc Alaska Operational
Metrc Oregon Operational
Metrc Nevada Operational
Green Bits Live Update Operational
Pusher WebSocket client API Operational
Pusher Pusher REST API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Error Rate
Fetching
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Unresolved incident: (CA) California METRC Delay.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - This incident has been resolved.
Feb 19, 08:10 PST
Monitoring - We are monitoring instances of instability with Metrc in California. While Metrc works to clear up the issue on their end stores may experience API keys becoming invalid and a delay in receiving manifests. Stores in CA can continue to make sales uninterrupted and these sales will report once Metrc has resolved their issue and stabilized the API connection.
Feb 18, 15:53 PST
Feb 18, 2021
Resolved - This incident has been resolved.
Feb 18, 10:02 PST
Monitoring - We will continue to monitor the situation but State traceability API calls success rates have steadied. If you are seeing the invalid state traceability banner, please regenerate and save a new key.
Feb 18, 08:17 PST
Identified - The issue causing API keys to become invalid has been identified. We are working with Metrc to resolve the issue.If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue at this time.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 17, 17:31 PST
Investigating - We are currently investigating reports of customers not being able to save their Metrc API Credentials. If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue at this time.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 17, 15:43 PST
Feb 17, 2021
Resolved - A fix has been released for this issue. If you were affected, please update your traceability API at your earliest convenience.
Feb 17, 08:18 PST
Monitoring - A hotfix has been released to address the issue regarding saving traceability API keys for some stores. If you were affected please regenerate your API key and save it in the back office.

Any sales you had been doing while the key was invalid will begin to report once the valid key is entered.
Feb 16, 17:14 PST
Identified - We believe that we have identified what is causing the traceability API keys to not save properly and we are working on a fix.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 16, 15:23 PST
Investigating - We are currently investigating reports of Metrc credentials not being able to be updated with a message " The state traceability system didn't accept your credentials. Please verify that they are valid." If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 16, 14:06 PST
Feb 16, 2021
Feb 15, 2021

No incidents reported.