After monitoring the MRA announcement for patient lookup, we are resolving this issue.
Aug 3, 10:34 PDT
Patient sales limit verification functionality at the Greenbits register has restored for all Michigan Customers.
The MRA's most recent update on 7/31/20 at 4:19 PM PST indicates functionality has returned to normal:
"Metrc Patient Status Lookup has been restored. Licensees should return to normal business procedures."
Greenbits is monitoring the situation. If you experience issues validating patient limits please contact Greenbits Customer Support via back office chat or email@example.com
Jul 31, 17:21 PDT
Patient sales limit verification has been turned off, so you will need to verify limits in Metrc manually for all patient sales.
Metrc maintenance is causing patient look-up and sales limit verification to fail for Greenbits customers in Michigan. Turning off patient sales limit verification allows you to continue to ring sales through this Metrc maintenance. We'll turn the verification back on at 9:30am PST on Monday, August 3, 2020.
We have notified Metrc and will update you Monday, August 3, 2020 at 9:30am PST
Jul 31, 14:19 PDT