All Systems Operational
Green Bits API   Operational
90 days ago
99.94 % uptime
Today
Green Bits Reporting Service   Operational
90 days ago
99.98 % uptime
Today
Back Office   Operational
90 days ago
99.94 % uptime
Today
Traceability Operational
Washington Traceability API   Operational
Metrc Colorado   Operational
Metrc Maryland   Operational
Metrc Alaska   Operational
Metrc Oregon   Operational
Metrc Nevada   Operational
Green Bits Live Update Operational
Pusher WebSocket client API   Operational
Pusher Pusher REST API   Operational
Amazon AWS Operational
AWS EC2 Services (us-east-1)   Operational
AWS EC2 Services (us-west-2)   Operational
AWS RDS Databases (us-east-1)   Operational
AWS RDS Databases (us-west-2)   Operational
AWS cloudFront   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS ses-us-east-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Green Bits API Uptime
Fetching
API Error Rate
Fetching
Washington Traceability API Uptime
Fetching
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018

No incidents reported.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018
Resolved - Our team monitored this incident throughout the night and the behaviors have returned to normal. With all systems operational, the incident is being marked as resolved. Additional information will be sent out to all customers regarding this incident early next week.
Apr 21, 09:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 20, 17:03 PDT
Update - Our team has confirmed that access to registers and the Back Office has fully restored. We are continuing to work on resolving the root cause of this spike and will monitor our systems throughout the remainder of the day to ensure no further interruptions affect your business.

We are extremely sorry for the interruptions this caused your business today. We will be sending out additional information to let you know the technical details of what and what we will be doing to prevent this from happening again in the future.
Apr 20, 17:02 PDT
Update - We have identified a spike in our API causing performance issues in the back office and register. We are actively investigating the root cause of this issue and will send updates here as soon as more information on the fix is available.
Apr 20, 16:16 PDT
Update - The problems with the API connectivity have been addressed and our team is continuing to monitor those connections so that you can access the Green Bits back office make sales on your registers uninterrupted.

Our team is still working on addressing the issues with sales reports being updated in your back office. All transactions are being recorded from the register, but the numbers in the sales reports may not include your most recent transactions. We will continue to update this incident as we make progress on resolving that reporting delay.
Apr 20, 12:24 PDT
Identified - Connections to the back office and register have drastically improved and you should be able to reconnect to Green Bits with some minor slowness. We are very sorry for this inconvenience on such an important day.

Right now, we are still working on catching up on reflecting updated sales from the register to your reports in the back office and will continue to update this incident as we see improvements in that system.
Apr 20, 10:12 PDT
Investigating - We are investigating an spike in the Green Bits API that is currently causing issues logging into the back office and register. We are actively adding additional capacity in our systems to get them online as quickly as possible and have all hands on deck to get this fixed. We will post additional updates in this incident as soon as we have updates.
Apr 20, 10:00 PDT
Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.