All Systems Operational
Green Bits API   Operational
Green Bits Reporting Service   Operational
Back Office   Operational
Traceability Operational
Washington Traceability API   Operational
Metrc Colorado   Operational
Metrc Maryland   Operational
Metrc Alaska   Operational
Metrc Oregon   Operational
Metrc Nevada   Operational
Green Bits Live Update Operational
Pusher WebSocket client API   Operational
Pusher Pusher REST API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Green Bits API Uptime
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API Error Rate
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Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019
Temporary delays for shift and sales reports in the Back Office
Resolved - Reporting is back to normal. This issue is resolved.
Jan 15, 22:46 PST
Update - Our team is continuing to monitor and work on the service that compiles reports. 


We want to assure you that any actions you take such as closing a shift will eventually report in the back office.
Once reporting catches up transactions will appear in the back office. 


This is our less message for the night.
 We appreciate your patience as we work to resolve this issue.
Jan 15, 22:05 PST
Update - The service that compiles back office reports is trending back to normal. Our team is continuing to monitor this situation.
Jan 15, 21:22 PST
Monitoring - We're continuing to work on a fix for this issue. Some customers may experience a few minutes where shift and sales reports are unavailable.
Jan 15, 20:47 PST
Update - We are continuing to work on a fix for this issue.

This lag will not impact your ability to ring sales or have any effect on your sales reporting long term. Once reporting catches up, you will start to see your transaction data populate in the back office. We appreciate your patience.
Jan 15, 20:27 PST
Update - We are continuing to work on a fix for this issue.
Jan 15, 20:12 PST
Update - We've identified the issue causing the delay and are working to stabilize the service that compiles reporting. Shift and sales reports or exports may take some extra time to generate.

This lag does not impact your ability to ring sales or have any effect on your sales reporting long term. Once reporting catches up, you will start to see your transaction data populate in the back office.
Jan 15, 20:09 PST
Identified - We're currently experiencing a delay which temporarily impacts sales and shift reports in the back office. Requested reports or exports may take some extra time to generate. Any actions you take during this time will eventually report in the back office.

This lag will not impact your ability to ring sales or have any effect on your sales reporting long term. Once reporting catches up, you will start to see your transaction data populate in the back office.
Jan 15, 19:52 PST
Jan 14, 2019

No incidents reported.

Jan 13, 2019
Delays in requesting reports in the back office
Resolved - Reporting is now back on track. This incident has been resolved.
Jan 13, 10:50 PST
Monitoring - We have identified the issue and stabilized the service that compiles reports. We are currently trending back to normal reporting. We're continuing to monitor the situation.
Jan 13, 10:37 PST
Identified - We have identified the problem and are continuing to investigate it's root cause.

Please continue to ring sales as you normally would. Once the service catches up, you will start to see your transaction data populate in the back office.

Expect our next update in 30 minutes. We appreciate your patience.
Jan 13, 10:18 PST
Investigating - We're currently investigating reports of delays in the back office. The delay temporarily impacts sales and shift reports appearing in the back office. Requested reports or exports may take some extra time to generate.

This lag does not impact your ability to ring sales or have any effect on your sales reporting long term. Once the service catches up, you will start to see your transaction data populate in the back office.

Expect another update within 30 minutes.
Jan 13, 09:45 PST
Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
1/10 Slow Report Generation
Resolved - This incident has been resolved. Sorry for any inconvenience.
Jan 10, 14:24 PST
Monitoring - Our site is currently experiencing a higher than usual amount of load. The higher load may be causing some pages to be slow or unresponsive. We have deployed a fix and are monitoring the issue.

Expect an additional update at 2:30 PM Pacific.
Jan 10, 14:18 PST
Jan 9, 2019
Partially Degraded Service
Resolved - The temporary partially degraded service experienced by some of our customers has now been resolved.
Jan 9, 18:41 PST
Update - Some users may be experiencing delays in communication between the Register and Back Office. This should not impact the ability to make sales.

This issue is currently being monitored by our engineering team, and an update will be provided within 1 hour.
Jan 9, 18:02 PST
Update - Some users may be experiencing delays in communication between the Register and Back Office. This should not impact the ability to make sales.

This issue is currently being monitored by our engineering team, and an update will be provided within 30 minutes.
Jan 9, 17:31 PST
Monitoring - Some users may be experiencing delays in communication between the Register and Back Office. This should not impact the ability to make sales.

This issue is currently being monitored by our engineering team, and an update will be provided within 30 minutes.
Jan 9, 16:47 PST
Investigating - Some users may be experiencing delays in communication between the Register and Back Office. This should not impact the ability to make sales.

This issue is currently being investigated by our engineering team, and an update will be provided within 30 minutes.
Jan 9, 16:18 PST
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019
Experiencing difficulties adding product in the back office.
Resolved - Our team has identified the root cause and deployed a fix. We'll continue to monitor this issue.

Thank you for your patience.
Jan 4, 19:31 PST
Investigating - We're receiving reports that some users are unable to Add Product in the Back Office. Our engineering team is aware of this issue and is currently investigating.

Ringing and processing sales at the POS is working as expected. Please continue to ring sales as normal.

Expect an additional update shortly.
Jan 4, 19:18 PST
Jan 3, 2019
Sale Price Discrepancies in California
Resolved - A fix has been deployed to resolve the issue that has caused pricing discrepancies in California.
Jan 3, 20:58 PST
Identified - There have been reports of price discrepancies appearing for customers in California. Some products are being reported as ringing up below their set price in the Back Office. Our engineers have identified the root cause of this issue and are working to deploy a fix. An update will be provided within 30 minutes.
Jan 3, 18:42 PST
Update - We are currently investigating reports of price discrepancies appearing for customers in California.

Some products are being reported as ringing up below their set price in the Back Office. Our team is currently investigating the root cause of this behavior and an update will be provided within 30 minutes.
Jan 3, 18:04 PST
Update - We are currently investigating reports of price discrepancies appearing for customers in California.

Some products are being reported as ringing up below their set price in the Back Office. Our team is currently investigating the root cause of this behavior and an update will be provided within 30 minutes.
Jan 3, 16:43 PST
Investigating - We are currently investigating reports of price discrepancies appearing for customers in California.

Some products are being reported as ringing up below their set price in the Back Office. Our team is currently investigating the root cause of this behavior and an update will be provided within 30 minutes.
Jan 3, 15:51 PST
Sale Price Discrepancies In California
Resolved - Our team has resolved the root cause of this issue.

If this issue is persisting, please attempt to uninstall and reinstall the Green Bits application.
Jan 3, 13:42 PST
Update - We are continuing to monitor the issue, users have reporting resolutions for this issue with the following fix:

When you're in the Register app, hold the power button on the iPad until 'slide to power off' appears, but do not power off the iPad.

Once 'slide to power off' is showing, let go of the power button and hold the home button instead until the iPad returns to the home screen. Then, reopen the Register.
Jan 3, 11:59 PST
Monitoring - We have located the root cause of the issue and made the the appropriate fixes.
If this issue persists for your store, please restart your registers and try once more.

We are monitoring this issue for further symptoms at this time.
Jan 3, 11:26 PST
Update - Our team team is still investigating the issue, however the following workaround may be successful to restore regular pricing:

1) in the Back Office, pull up each Tax Item in their tax settings and click 'Save'. You do nor need to change anything, just re-save them.

2) Restart each register.
Jan 3, 10:57 PST
Update - Our team is still investigating the root cause of this issue. Further updates will be provided at 11am PST or sooner.
Jan 3, 10:45 PST
Investigating - We are currently investigating reports of price discrepancies appearing for customers in California.

Some products are being reported as ringing up below their set price in the Back Office. Our team is currently investigating the root cause of this behavior and an update will be provided within 15 minutes.
Jan 3, 10:28 PST
Jan 2, 2019

No incidents reported.

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