Resolved -
This incident has been resolved.
Feb 19, 08:10 PST
Monitoring -
We are monitoring instances of instability with Metrc in California. While Metrc works to clear up the issue on their end stores may experience API keys becoming invalid and a delay in receiving manifests. Stores in CA can continue to make sales uninterrupted and these sales will report once Metrc has resolved their issue and stabilized the API connection.
Feb 18, 15:53 PST
Resolved -
This incident has been resolved.
Feb 18, 10:02 PST
Monitoring -
We will continue to monitor the situation but State traceability API calls success rates have steadied. If you are seeing the invalid state traceability banner, please regenerate and save a new key.
Feb 18, 08:17 PST
Identified -
The issue causing API keys to become invalid has been identified. We are working with Metrc to resolve the issue.If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue at this time.
While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 17, 17:31 PST
Investigating -
We are currently investigating reports of customers not being able to save their Metrc API Credentials. If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue at this time.
While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 17, 15:43 PST
Resolved -
A fix has been released for this issue. If you were affected, please update your traceability API at your earliest convenience.
Feb 17, 08:18 PST
Monitoring -
A hotfix has been released to address the issue regarding saving traceability API keys for some stores. If you were affected please regenerate your API key and save it in the back office.
Any sales you had been doing while the key was invalid will begin to report once the valid key is entered.
Feb 16, 17:14 PST
Identified -
We believe that we have identified what is causing the traceability API keys to not save properly and we are working on a fix.
While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 16, 15:23 PST
Investigating -
We are currently investigating reports of Metrc credentials not being able to be updated with a message " The state traceability system didn't accept your credentials. Please verify that they are valid." If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue.
While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 16, 14:06 PST