Monitoring - Our connection to the traceability system in Colorado is online.

Sales, adjustments, merges and splits are starting to report to the traceability system.

We're leaving this incident open so that we can continue monitoring the situation.

This is our last update tonight. Expect another update from us July 2nd, 2020 8:00am PST.
Jul 1, 20:27 PDT
Update - We are in communication with the state traceability system.

We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.
Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.

Expect an additional update within 120 minutes, or as soon as we’ve confirmed with Metrc that the issue is resolved.
Jul 1, 18:32 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.
This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.
We have deployed a fix for this issue and we are awaiting a response from Metrc’s API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.
Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as we’ve confirmed with Metrc that the issue is resolved.
Jul 1, 16:25 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We have deployed a fix for this issue and we are in contact with Metrc’s API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as we've confirmed with Metrc that the issue is resolved.
Jul 1, 14:10 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are continuing to test our fix and we are in contact with Metrc’s API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as our fix has been deployed.
Jul 1, 11:43 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We have identified a fix and we are in contact with Metrc's API team. We will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as our fix has been deployed.
Jul 1, 09:43 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.
This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.
We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc’s traceability API is back online.
Sales and adjustments are being recorded in Greenbits and will be reported to the state once the API Connection has been restored.
Expect an additional update within 120 minutes, or as soon as we learn more.
Jul 1, 08:52 PDT
Identified - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in an hour.
Jul 1, 07:28 PDT
Green Bits API Operational
Green Bits Reporting Service Operational
Back Office Operational
Traceability Degraded Performance
Washington Traceability API Operational
Metrc Colorado Degraded Performance
Metrc Maryland Operational
Metrc Alaska Operational
Metrc Oregon Operational
Metrc Nevada Operational
Green Bits Live Update Operational
Pusher WebSocket client API Operational
Pusher Pusher REST API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Error Rate
Fetching
Past Incidents
Jul 2, 2020

No incidents reported today.

Jul 1, 2020

Unresolved incident: CO Metrc API Connection Downtime.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Resolved - We're resolving this incident. We've identified what caused an uptick in API calls to Metrc. Sales reporting and adjustments are reporting within normal range. Though the incident is resolved, we'll continue to monitor this situation over the week.
Jun 28, 17:35 PDT
Update - We have transitioned this to a long running incident. We're continuing to monitor the issue. Our next update will be June 29, 2020.

Sales are continuing to report as expected. You will still notice a delay in reporting as the system continues to catch up.

During this time you may also see a delay in incoming inventory, and splits and merges may continue to fail due to the high traffic.
Jun 28, 11:59 PDT
Update - We have transitioned this to a long running incident. We're monitoring the situation over the weekend. We are no longer be providing hourly updates. Our next update will be 12pm PST, June 28, 2020.

Sales are continuing to report as expected. You will still notice a delay in reporting as the system catches up.

During this time you may also see a delay in incoming inventory, and splits and merges may continue to fail due to the high traffic.
Jun 27, 12:00 PDT
Update - We are transitioning this to a long running incident. We'll be monitoring the situation over the weekend. We will no longer be providing hourly updates. Our next update will be 12pm PST, June 27, 2020.

Sales are continuing to report as expected. You will still notice a delay in reporting as the system catches up.

During this time you may also see a delay in incoming inventory, and splits and merges may continue to fail due to the high traffic.
Jun 26, 17:56 PDT
Monitoring - We have released a fix for the issue and are seeing sales beginning to report. You will still notice a delay in reporting as the system catches up.

During this time you may also see a delay in incoming inventory, and splits and merges may continue to fail due to the high traffic.

If the red traceability banner remains after an hour please regenerate your API key using the guidance here: https://help.greenbits.com/hc/en-us/articles/360003859292
Jun 26, 16:30 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in an hour.
Jun 26, 14:48 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in 60 minutes.
Jun 26, 13:46 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in an hour.
Jun 26, 12:45 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in an hour.
Jun 26, 11:40 PDT
Update - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no incoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in 60 minutes.
Jun 26, 10:33 PDT
Identified - There is currently an issue with our connection to the Metrc traceability API in Colorado.

This is causing red traceability banners in Back office, no imcoming manifests, delay in sales/adjustments reporting to Metrc, Splits & Merges will fail in Greenbits.

We are actively working on the situation and will make sure to notify you through this page when our connection to Metrc's traceability API is back online.

Sales and adjustments are being recorded in Greenbits and will be reported to the state once the is back up.

Expect an additional update in an hour.
Jun 26, 09:16 PDT
Jun 27, 2020
Jun 26, 2020
Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020
Resolved - Marking this incident as resolved.
Jun 23, 15:40 PDT
Monitoring - METRC has implemented a solution and we've seen an improvement in the error rate. We will continue monitoring.
Jun 23, 14:50 PDT
Identified - We are continuing to receive reports from Greenbits users in MI that intermittent patient validation errors are blocking sales the register.

We have identified an issue and are working with Metrc to resolve it.

We will post more information as it becomes available.
Jun 23, 12:17 PDT
Investigating - We have received reports from Greenbits users in MI that a "Can not validate patient sales" error message is blocking sales at the register.

We are investigating and will post updates as we have more information.
Jun 23, 08:36 PDT
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020

No incidents reported.

Jun 18, 2020

No incidents reported.