Greenbits Status

(CA) California METRC Delay

Investigating - There is currently an issue with the Metrc traceability API in California.

This is causing a delay in receiving new Inventory in Green Bits.

We are actively monitoring the situation and will make sure to notify you through this page when Metrc's traceability API is back online.

Sales and adjustments are being recorded in Green Bits and will be reported to the state once their system is back online.

For followups on time to resolution, please contact Metrc’s support team at 1-877-566-6506, or support@metrc.com.
Feb 24, 13:16 PST

Green Bits API Operational

Green Bits Reporting Service Operational

Back Office Degraded Performance

Traceability Operational

Washington Traceability API Operational

Metrc Colorado Operational

Metrc Maryland Operational

Metrc Alaska Operational

Metrc Oregon Operational

Metrc Nevada Operational

Green Bits Live Update Operational

Pusher WebSocket client API Operational

Pusher Pusher REST API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Error Rate

Fetching

Past Incidents

Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Unresolved incident: (CA) California METRC Delay.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

2/18/21 Metrc CA stability disruption

Resolved - This incident has been resolved.
Feb 19, 08:10 PST

Monitoring - We are monitoring instances of instability with Metrc in California. While Metrc works to clear up the issue on their end stores may experience API keys becoming invalid and a delay in receiving manifests. Stores in CA can continue to make sales uninterrupted and these sales will report once Metrc has resolved their issue and stabilized the API connection.
Feb 18, 15:53 PST

Feb 18, 2021

2/17/21 Metrc credentials not saving

Resolved - This incident has been resolved.
Feb 18, 10:02 PST

Monitoring - We will continue to monitor the situation but State traceability API calls success rates have steadied. If you are seeing the invalid state traceability banner, please regenerate and save a new key.
Feb 18, 08:17 PST

Identified - The issue causing API keys to become invalid has been identified. We are working with Metrc to resolve the issue.If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue at this time.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 17, 17:31 PST

Investigating - We are currently investigating reports of customers not being able to save their Metrc API Credentials. If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue at this time.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 17, 15:43 PST

Feb 17, 2021

2/16 traceability credentials not being accepted

Resolved - A fix has been released for this issue. If you were affected, please update your traceability API at your earliest convenience.
Feb 17, 08:18 PST

Monitoring - A hotfix has been released to address the issue regarding saving traceability API keys for some stores. If you were affected please regenerate your API key and save it in the back office.

Any sales you had been doing while the key was invalid will begin to report once the valid key is entered.
Feb 16, 17:14 PST

Identified - We believe that we have identified what is causing the traceability API keys to not save properly and we are working on a fix.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 16, 15:23 PST

Investigating - We are currently investigating reports of Metrc credentials not being able to be updated with a message " The state traceability system didn't accept your credentials. Please verify that they are valid." If your Metrc credentials become invalidated please have your super admin attempt to update the API key as it seems that not all stores are being affected by this issue.

While the API key is invalid you can still ring recreational sales uninterrupted and the sales will report to the state once the API key has been updated.
Feb 16, 14:06 PST

Feb 16, 2021

Feb 15, 2021

No incidents reported.

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