Update - Our engineers are currently going through all affected locations to correct any discrepancies that came up on inventory items during the work done today. We appreciate your patience as we finalize this process, all package quantities should match Metrc when this work is completed.
Jan 23, 19:41 PST
Update - Our engineering team has deployed the fix for the transferred out packages and we are currently seeing packages flowing back into active inventory and we are restoring any previous conversions to the proper inventory levels. This work should be completed by this afternoon, and we will post here when the work is 100% completed.
Jan 23, 10:52 PST
Update - Thank you for your patience and apologies for the delay and impact this has had on your store. Our team is seeing that some of the work to reopen packages that were transferred out of your inventory in Green Bits didn't fully complete overnight. We have received multiple reports of packages still affected and are investigating.
Our engineering team is all hands on deck working together to get the fixes for the root cause of this issue implemented ASAP. At that time, the two conditions mentioned in the update last night will be resolved. We expect this to be resolved today, but will be posting status updates immediately when we see resolution to this incident here.
Jan 23, 09:24 PST
Update - Over the past few hours, our engineers have marked the majority of affected packages as no longer transferred out in the Green Bits back office. The engineering team just kicked off one last script that will be working over the next few hours to mark all of the remaining affected packages as no longer transferred out.
In order for us to complete this work, there are two side effects that you should be aware of.
1) Some packages that were correctly marked as transferred out in Green Bits were toggled to active in Green Bits erroneously. This is due to the lack of an API response that allows us to accurately confirm which packages are active/inactive currently. If you come across one of these inventory items or packages, we advise to mark those inventory items as unsellable to prevent incorrect sales.
2) We have had to temporarily disable our feature that automatically recognizes and marks packages as transferred out in Green Bits until we complete the work with Metrc to adapt to the unannounced API changes that caused this incident this morning at 1am PT.
As soon as point 2 has been addressed, we will notify you through this incident, and any incorrectly activated packages in Green Bits will automatically be recognized as transferred out. Thank you again for your patience through this incident, we know that this had a big impact at your stores and will notify you as soon as we have more information or an ETA with resolution for the above points.
Jan 22, 17:47 PST
Update - We are beginning to see some packages showing up with their corrected quantity, but there are still several incorrectly marked as transferred out. Thank you for your patience thus far.
We identified an unexpected API change in Metrc that went out this morning at approximately 1AM PT which caused the initial "transferring out" of these packages. Our engineering team is rolling out a fix as soon as possible and we will keep you updated when that update is fully deployed.
Jan 22, 13:46 PST
Identified - Early this morning, there was an incident that incorrectly marked packages in some Metrc stores as transferred out. We have engineers actively investigating what caused this issue. We are also working on reverting the incorrect adjustments en masse for affected stores and transferred out tags so that you can get those packages back on the floor. We apologize for the inconvenience and will notify you as soon as we have submitted those adjustments.
Jan 22, 10:42 PST