All Systems Operational
Green Bits API Operational
Green Bits Reporting Service Operational
Back Office Operational
Traceability Operational
Washington Traceability API Operational
Metrc Colorado Operational
Metrc Maryland Operational
Metrc Alaska Operational
Metrc Oregon Operational
Metrc Nevada Operational
Green Bits Live Update Operational
Pusher WebSocket client API Operational
Pusher Pusher REST API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Error Rate
Fetching
Past Incidents
Dec 8, 2021
Resolved - This incident has been resolved.
Dec 8, 17:47 PST
Monitoring - We have identified and deployed an update to resolve the insistent error messages populating across Back Office. We’ll continue to monitor the situation and will provide additional updates as needed.
Dec 8, 17:16 PST
Update - The issue remains ongoing and we are continuing to work toward identifying a resolution.

We apologize for the inconvenience, and will provide further updates as they become available. Thank you very much for your patience.
Dec 8, 15:59 PST
Update - We are continuing to investigate the issue and are working on a resolution. We will provide additional updates as they become available.
Dec 8, 13:23 PST
Investigating - We have received reports of ‘something went wrong errors’ in the back office and delays in updating data at the register. We will monitor the error rates and provide updates
Dec 8, 12:05 PST
Resolved - This incident has been resolved.
Dec 8, 09:16 PST
Monitoring - AWS has released a fix. We are seeing impacted services begin to come back online. We will continue to monitor the situation for further developments.

You may still see some old data in reports as they come back online but these should refresh automatically or you can use the manual refresh button on any reports which have it.
Dec 7, 15:31 PST
Identified - We are aware of an issue with our hosting provider AWS that is causing some performance issues with Greenbits. The reported symptoms include: insights reports not loading, some dashboards only loading cached data, intermittent generic error messages.

You can continue to ring sales as usual and reports should begin updating as soon as the AWS outage has been resolved. AWS is providing updates on their status page here. https://status.aws.amazon.com/
Dec 7, 12:18 PST
Dec 7, 2021
Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.